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1-877-LUNARPAGES, 1-877-586-2772, e-mail
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Maximiliam Andersen, Lunarpages Division 14730
Beach Blvd, Suite 102 La Mirada, CA 90638
strongly recommend that you do not ever buy
webhosting from Lunarpages. If you are an
existing client of Lunarpages - *move* hosting
companies before they decide to close you down.
There are many similar hosting companies. This
one does not deserve to survive!
I don't believe that *anyone*, should have
to go through what I have gone through.
Lunarpages will do
whatever they wish to your web site, whenever
they wish and without any notice. Lunarpages can
cripple your website, and can withhold your
actual data or delete your website without any
real reason, other than their whim.
Lunarpages has a customer
forum. I placed my concerns about what they were
doing to my website in these forums. My posts
were deleted, and I was warned *not* to post
negative comments about Lunarpages in their
forums. I continued, and demanded they
acknowledge what they were doing to my website.
I was banned from
posting to the forum!
WITHOUT TRACE / EMAIL SYSTEM BEING TAKEN OFFLINE
FOR DAYS AT A TIME. Several times, emails
between admins were not being received by the
other admins of the site. Investigation showed
that these emails simply disappeared. Gone. No
trace. Test emails also did not arrive, These
test emails did not get reported as
undeliverable - they simply were gone! On other
occasions the mail server refused connections,
for up to 12 hours, then continued as normal -
without any answers from Lunarpages as to what
the problems were.
Here, in summary, are the problems that we
experienced during the past 6 months of hosting
THREATS OF SERVICE
TERMINATION were received based upon an
unspecified number of emails being reported (
supposedly by AOL members ) as "spam".
Without any clue as to what the offending
e-mails were I embarked on a process of removing
AOL emails from my system ( as recommended by
Lunarpages ), affecting around 10% of my
membership. There were three occasions when I
was threatened due to AOL complaining about SPAM
from our domain. I received no help from Lunar
pages to determine who or what was marking my
websites email as SPAM.
Note: We do not
send *any* bulk email. We do not send *any*
commercial email - we don't even have commercial
advertising on our website.
The only emails we send are under the
following four occasions:
1) When some one registers to become a
2) When someone receives a private message
from another member, a notification email is
3) When someone subscribes to be notified
when a forum gets updated, they get an email
notification - this expires after 30 days, and
has to be renewed manually by the member.
4) Administrators sending private email -
There are two of us who send email using the
domain name as our email sending server - Two.
Two people sending about 30 emails a week. What
was at issue here was that Lunarpages was
completely unhelpful and just threatened us with
email closure if we did not stop sending
We continue to protest that we have *never*
sent SPAM. We do not *ever* send bulk email to
our registered members. We do not send *any*
mass emails or notifications.
CRIPPLING AND THEN
DELETION OF OUR WEB SITE. Finally,
Lunar pages 'suspended' i.e.
"permanently removed" my website. They
did so without notice - I logged on to my
website to find a suspension notice on my
screen. When I called I was told I was suspended
for ignoring their warnings about sending SPAM.
I pointed out that we no longer used Lunarpages
to send email, and that we now used a new
hosting company for our email. The 'service
agent' hung up on me.
I called back, with DNS information and got
the new service agent to confirm that our email
was not being sent from Lunarpages, and thus - even
if I were sending SPAM - it was from a
different hosting company! I was asked to 'hold'
- and after about 8 minutes I was told that the
site was suspended because I had abused their
staff in an email 5 weeks previously!
I then ( apparently ) mad the fatal mistake.
I threatened to get a lawyer to sue them for my
data and for damages. The response from
Lunarpaes was not to then agree to hand over my
backups - they stated they would not have any
further conversation of communication with me in
That was the end of it. No access to my data,
none of the forum data and pictures, the website
was gone, and all I had was a previous backup
from April - now 3 months out of date!
I resorted to obtaining a lawyer based near
the registered office of Lunarpages, and set
about obtaining a court order to force
Lunarpages to give me my data back.
The lawyer also discovered something
interesting: By accepting the Lunarpages terms
and conditions, I had agreed to limit any claim
against them to the sum of three months fees.
Yes, I would definitely win any case against
Lunarpages, but I had agreed contractually to
limit my claim to $45! I don't remember this
part! But there it is in black and white! I
further agreed that if they suspended my website
- for whatever reason - then I would pay them
What on earth!
Lunarpages can, at anytime, for any reason
suspend your website, and you have agreed they
can charge you $100 for this, and that if you
take them to court and win your case, you can
only claim $45 in damages!
A FINAL TWIST IN THE
TAIL!!!. This is the best part. Whilst I
was busy going down the legal route, a friend of
mine - in an effort to assist - got hold of
'CHAD' a manager at Lunarpages, and told him
that he was a member of the 'board' of my
website, that I had resigned, and that he would
like the data back. 'CHAD' arranged for my
friend to get access to my websites backups! My
friend had no authority to access my data. He
tried - in his own way - to get the website back
for me. He succeeded. I cancelled the lawyer and
the high fees, and restored by website on a new
This part that you should sit
up and notice: My propriety data, my
confidential files, the whole website,
registered programs, and all data collected over
5 years was handed over to someone who stated
they were part of the website, but could offer
This could have been my
closest competitor, rather than a friend. All my
data, all the website could be handed over by
Lunarpages without any checks being performed -
whilst the person who is the registered owner of
the website, who has paid in advance for the
services was denied the backups because
Lunarpages were offended I instituted legal
NOTE: Our server was
shared with hundreds of other web sites.
Lunarpages implemented this bizarre knee-jerk
reaction simply because they claimed we were
sending SPAM. When I proved we were not, they
stated that abuse directed at their staff 5
weeks earlier was the reason for closing our
I believe that the reason why we were 'targeted'
by Lunarpages was because we were actually using
the resources they advertised we could use! They
offer such huge amounts of data and bandwidth
knowing most clients will never use the
resources. When a client does, they simply
harass them into moving - and if they don't get
the message, they are simply suspended. SPAM is
a convenient way of suspending a site -
difficult to prove and the people actually
sending SPAM will deny they are. If that fails -
you are sure to find some other reason to get
rid of high resource clients.
I am not alone. I have found other websites who
have experienced exactly the same issues. I have
found one that basically mirrors my issues, so I
have chosen to follow their format to present
the information to the public. I hope that by
showing you that there is a huge downside to
Lunarpages, I can save you from the suffering I
had to go through to get my site back and
A company like Lunarpages does *not* deserve